Raised Floors

Decontamination

Sealing Products

Environment

Safety

TERMS AND CONDITIONS

Symetrix's Terms and Conditions apply to any item purchased on our online store.

Restocking fee:

A 30% restocking fee applies to all non-defective returns or any items ordered by error. In order to return a product, you must request an RMA number. All authorized returned product must be received at Symetrix no later than one month following the date of invoice. After this date, no return will be accepted. All returned merchandise must be unused and in good working condition. The product will have to be shipped to Symetrix (all freight charges will have to be paid by the client). The customer must ensure that the product is received at Symetrix in good resalable condition. Note that the merchandise will not be accepted if any damages incurred while in transit. Upon reception of the merchandise (in good condition), a credit will be issued.

SHIPPING INFORMATION

Please note that the estimated delivery time varies between 2 and 5 weeks.


QUESTIONS OR INFORMATION REQUESTS

For any questions regarding an order status, shipping options or any other subject, please contact us by email, mail or phone at the numbers below:

Our contact information :

By email:
info@symetrixcanada.com

By standard mail:
Symetrix
3580 Isabelle Street, suite 100
Brossard (Quebec) J4Y 2R3

By phone:
1 877 234-9272 (between 8:30 a.m. and 5:00 p.m. Eastern time)