TERMS AND CONDITIONS
Symetrix's Terms and Conditions apply to any item purchased on our online store.
A 30% restocking fee applies to all non-defective returns or any items ordered by error. In order to return a product, you must request an RMA number. All authorized returned product must be received at Symetrix no later than one month following the date of invoice. After this date, no return will be accepted. All returned merchandise must be unused and in good working condition. The product will have to be shipped to Symetrix (all freight charges will have to be paid by the client). The customer must ensure that the product is received at Symetrix in good resalable condition. Note that the merchandise will not be accepted if any damages incurred while in transit. Upon reception of the merchandise (in good condition), a credit will be issued.
Please note that the estimated delivery time varies between 2 and 5 weeks.
QUESTIONS OR INFORMATION REQUESTS
For any questions regarding an order status, shipping options or any other subject, please contact us by email, mail or phone at the numbers below:
Our contact information :
By standard mail:
3580 Isabelle Street, suite 100
Brossard (Quebec) J4Y 2R3
1 877 234-9272 (between 8:30 a.m. and 5:00 p.m. Eastern time)